By Kaitlyn Lutz
A few weeks ago, I was sitting around a table in a farm office reviewing some employee feedback with the farm management team. Employees, almost unanimously, were asking for more job-related feedback from the supervisors and owners. This was important to work on since giving quality and timely feedback usually improves employee performance and job satisfaction.
While throwing out suggestions on how to achieve this, the farm owner asked this astute and humbling question- how do you give feedback successfully as an introvert? This was a barrier I hadn’t spent much time thinking about, despite my own introverted nature.
Here are some tips for our fellow introverted farmers searching to improve performance and strengthen connection with their farm team:
- Mentality shift:
Feedback isn’t criticism or an “atta boy”, it’s a tool to help develop people and your business.
- Keep it simple: Situation, Observation, Impact.
Example: “This morning while you were cleaning pens (situation), I noticed you were using headphones while driving the skid steer (observation). Wearing headphones prevents you from hearing what is going on around you and can cause accidents (impact). Please don’t wear headphones while operating machinery, we want to keep everyone safe.”
- Keep it short, clear and timely.
- More frequent, one-on-one rather than group meetings.
- Aim for twice as much positive feedback as re-directive feedback.
The only way to feel more comfortable is to practice delivering feedback. Here’s a checklist to refer to as you start practicing:
- Was my feedback specific (i.e., not just “good job”)?
- Was I objective and job-focused, not emotional and person-focused?
- Did I explain why it matters?
- Did I suggest how to improve next time?
Remember, being genuine goes a long way and even though it may feel awkward at first, just like with anything new, practice is the only way to build the skill. The discomfort will fade as you see what a big difference quality feedback makes to your employee connection and your overall farm culture.
By Kaitlyn Lutz, Cornell University. Permission granted to repost, quote, and reprint with author attribution.
The post An Introvert’s Guide to Giving Employee Feedback appeared in The Ag Workforce Journal.